New Client Information
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Prospective new clients can schedule an appointment over email, text, phone call or through the convenient online scheduling integration on this site.
Clients who schedule online will be contacted by someone from our admin team to help answer questions and provide detailed information prior to the first appointment.
It is suggested that new clients book 2-3 appointments ahead in order to be seen regularly without interruption to services.
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Clients should expect to receive an invitation to the client portal within 24 hours of scheduling their first appointment.
This email will be titled “Resolve has invited you to Join the Client Portal”. Our client portal is powered by Theranest and clients only use this program to fill out intake and consent forms.
These forms consist of a standard privacy practices and informed consent form, the applicable intake packet (individual, couple, child, etc.), a telehealth consent form, and additional consent forms as needed.
To best prepare their therapist, clients should aim to complete intake forms electronically within 48 hours of their appointment.
If an appointment is scheduled less than 48 hours in advance, please complete these forms 12-24 hours in advance.
To submit these forms as smoothly as possible, please fill in all blank text boxes, even if you do not have an answer to a particular question.
HSA, FSA, debit, or credit card information is required to be kept on file for all clients, including those who pay with cash or check.
If forms are unable to be completed electronically, physical forms can be provided on site.
NOTE: Once clients have completed their forms, their portal account will be archived unless further forms are needed. Scheduling and billing management is completed in a different program.
If the parents of an adolescent client are not together but share custody, intake and consent forms will be sent to both parents. If a parent has sole custody of an adolescent client or parents are together, forms will be sent to one person.
Clients will periodically receive emails, texts, and/or phone calls prior to their appointment to provide customer support and reminders of their appointment(s).
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Unless intake and consent forms are being completed in person, clients don’t need to arrive more than 5 minutes prior to their start time.
All locations have a contactless lobby. Clients check in by navigating to the iPad and typing in their name and their therapists’ name. The therapist will then receive an email that you have arrived and greet you at the start of your appointment.
Prairie Village Location
Resolve Prairie Village is in a two-story brick building that is slightly south of the corner of 83rd and Mission Rd.
We are to the south of a shopping area containing a Panera Bread, UPS Store, and Tide Cleaners. There is a Sherwin-Williams to our West. Corinth Elementary is across the street to the East.
There is parking on all sides of the building. Entrances are located on the North, South, and East sides of the building.
We are on the 2nd floor of the building, which is accessible via stairs or elevator. Our suite (#230) is located at the end of a long hallway on the West side of the building.
Northland Location
Resolve Northland is in a two-story limestone building that is within the Burlington Creek shopping area.
We are to the South of Em Chamas Grill, Twisted Fresh, Spin Pizza, etc. There are apartments to our South.
There is parking on the West, South, and East sides of the building. Our entrance is located on the West side. There is another entrance on the East that is for Family Dental.
We are on the 2nd floor of the building, which is accessible via stairs or elevator. Our suite (#270) is located at the end of a long hallway that curves to the left.
Lee’s Summit Location
Resolve Lee’s Summit is in a single-story brick building that is within the Tudor Square Executive Building Park that is across the street from Lee’s Summit North High School.
To locate our entrance, take the second turn available in the parking lot until you get to our suite.
We are directly next to Family Medicine.
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Resolve is considered an out of network provider. We do not currently bill through any insurances directly, but we can provide clients with a Superbill that can be submitted to insurance providers for reimbursement.
Coverage approval is based on individual insurance plans and medical necessity. Additionally, many times insurance companies don’t pay for relationship counseling.
To find out about your insurance plan and coverage, please reference your insurance policy or call your insurance company to ask the following questions about your mental health coverage for an in network and out of network provider.
Rates for sessions with a licensed therapist can be found on the individual pages of each therapist on our team page. Rates for our licensed therapists range from $100 to $165/session.
Rates for sessions with an intern therapist are adjustable and based solely on client income.
Payment is processed the morning of the session (excluding Saturday, see below), typically between 8:00 and 10:00am. This saves time for our therapists, ensures that the client has adequate notice to bring update payment if needed, and allows the therapist and client to use less session time for administrative items.
Payment for Saturday sessions are processed on Friday afternoons so that our billing team can handle any inquiries Mondays-Fridays.
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During scheduling, we ask that clients be prepared to provide the name, email, and phone number of any adults who will be attending appointments in order for new client forms to be sent securely to each individual.
This information can be provided over the phone or in the notes section when scheduling online.
The first appointment for a child aged 10 years or younger will be held with one or more parent(s) and/or guardian(s) without the child present.
Parent(s) and/or guardian(s) are encouraged to attend the first 15-25 minutes of the first appointment for any adolescent aged 11 years or older.
